Refund Policy

Silver Pines LLC – Refund & Cancellation Policy

​

At Silver Pines LLC, we value your time and ours. The following refund and cancellation policy ensures clear expectations for both parties:

​

1. Cancellations for Consultations

• Cancellations made less than 24 hours before a scheduled consultation will be charged a $25 scheduling and processing fee.

2. Design Services and Custom Work

• Once design work has begun (including sketches, measurements, or initial layouts), no refunds will be issued.

• If work has started and the client cancels mid-process, compensation will be due for time already spent at a rate of $100/hour.

3. Missed Appointments

• If a client fails to attend a scheduled consultation without notice (“no-show”), the session is considered forfeited and non-refundable.

4. Project Credits

• In cases where a cancellation is eligible for refund, the client may opt to receive a credit toward a future service instead. Credits must be used within 6 months of the original booking date.

5. Exceptions

• We understand that emergencies happen. If you have an extenuating circumstance, please reach out. Partial refunds or rescheduling may be offered at our discretion.

6. Payment Disputes

• By booking services with Silver Pines LLC, you agree to communicate concerns promptly. Chargebacks or payment reversals without prior communication may result in additional fees and termination of future services.

​

Thank you for understanding and respecting our time and creative efforts. These policies are in place to keep our small business running smoothly and fairly for all clients.